Privacy Policy

Your Privacy at Olla Store

Your privacy matters to us. We don’t sell or share your personal details with others for marketing. We only use your information to provide our services safely and follow the law.

By using our website or services, you agree to how we handle your data.

Why We Need Your Info

We collect your details so we can:

Deliver products and services.
Follow legal rules.
Improve your experience (with your permission).

Kids’ Privacy

We don’t collect information from children under 13. If we find out we have it, we’ll delete it right away.

When We Collect Info

We collect info when you:

Sign up or create an account.
Contact us by chat, call, or email.
Subscribe to newsletters or offers.
Join surveys, contests, or loyalty programs.
Use our website or services (like top-ups).
Give feedback or file complaints.

We may also get info from trusted partners like payment processors.

What Info We Collect

We may ask for:

Your name and email
Address and phone number
Payment details
Game/app user IDs (for top-ups)
Device and browser info
IP address and location data
Content you share (reviews, comments, etc.)

We also use cookies and analytics tools to see how our site is used.

How We Use Your Info

We use your info to:

Process orders and payments.
Help with customer support.
Keep your account safe.
Send updates, offers, or important notices.
Improve our website and services.
Stop fraud and illegal activity.
Follow the law when needed.

How Long We Keep It

We keep your info only as long as we need to provide services or as the law requires. If you delete your account, we remove your info unless we must keep it for legal reasons.

How You Can Help Keep It Safe

Please give us correct details and keep your login info (User ID, password, etc.) private. Don’t share your account with others.

How We Protect Your Info

We use security tools like encryption and firewalls to protect your data. But if you leave our site and go to another website, we can’t control their privacy rules.

Your Choices and Rights

You can:

See what info we have about you.
Ask us to update or fix it.
Ask us to delete it.
Stop giving consent (but this may limit your use of our services).

When We Share Info

We only share your info if needed:

With payment or delivery partners.
With legal authorities (if required).
For fraud checks or investigations.

Updates to This Policy

We may update this policy from time to time. We’ll post changes on our website and may also email you. Using our services after updates means you agree to the new policy.

Contact Us

If you have questions, email us at: support@ollastore.co