Refunds and Cancellations – Olla Store

Olla Store is committed to giving you the best service and digital products. Please read our refund policy for game top-ups, gift cards, vouchers, and other digital items.

1. Refund Eligibility for Digital Products

Digital products such as game top-ups, gift cards, and vouchers are generally non-refundable once delivered to your account or email. However, refunds may be provided in the following cases:

• Technical Issues – If the product was defective, not delivered, or failed to activate due to our error, we will investigate and refund or replace it.
• Incorrect Purchase – If you purchased by mistake, contact us immediately. Refunds are not guaranteed but may be considered individually.
• Unauthorized Transactions – If someone used your account without permission, let us know right away. We will investigate and may issue a refund or help resolve the issue.

2. Failed Orders

If your order fails or cannot be processed, the amount will be automatically refunded to your Olla Store wallet for future purchases.

3. Refunds to Your Payment Method

If you prefer a refund to the original payment method (such as eSewa, Khalti, IME Pay, or card), please contact our support team.

You’ll need to provide:

• Order Number
• Payment Method Details (e.g., payment gateway, last 4 digits of card)

Email us at: support@ollastore.co

4. Non-Refundable Items

Refunds are not available for:

• Delivered or activated digital top-ups, game credits, or in-game items.
• Gift cards or vouchers once redeemed or delivered.
• Purchases from third-party sellers or resellers.
• Accidental purchases not reported before delivery.

5. How to Request a Refund

If you need a refund:

1. Contact support via chat or email (support@ollastore.co) within 24 hours of purchase.
2. Our team will review your request within 3–5 business days.
3. If approved, the refund will be processed to your Olla Store wallet or your original payment method.6. Refund Limitations

Refunds will not be issued if:

• The product has been used, redeemed, or activated.
• The request is made after 7 days of purchase.
• No valid proof is provided.

7. Policy Updates

Olla Store may change this refund policy at any time. Updates will be posted here and take effect immediately.